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SECAD Tourism Towns Skills Programme – Customer Care Session 1 (Half Day)

September 30, 2019 @ 10:30 am - 1:30 pm

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Tourism businesses are being invited to participate for various courses as part of the Tourism Towns Skills Programme. The programme is being co-ordinated by the SECAD Partnership.

Tourism training workshops will be held in key tourism towns and hubs in West and South Cork. Managed by SECAD and supported by the LEADER programme, the courses are on offer for as little as €10 per person. Participants can sign up for the half or full day courses in a variety of specialities. 

Mary Daly
Mary Daly is a graduate of both UCC and DIT. She served as an Army Officer for 21 years and
pioneered HACCP implementation both at home and overseas for the Defence Forces.
With a wealth of experience, she established The Food Safety Company (formerly Mary Daly &
Associates) in 2000. Acknowledged as a leading trainer, she is the preferred professional to several
national organisations, including the Irish Hotel Federation, Good Food Ireland and Failte Ireland.

Mairead McCarthy
Mairead McCarthy is General Manager of The Food Safety Company where she leads a team of 26
food safety consultants and trainers. She has more than 20 years’ experience in Customer Service
having worked in food service, sales, marketing, training and development. 
Mairead graduated with a Bachelor of Business Studies and has recently commenced an MBA.
She is an experienced mystery guest auditor and customer care trainer, having previously provided
bespoke customer care training to a wide range of businesses nationwide including The Irish Guide
Dogs and The Irish Naval Service.

No refunds possible but if you purchase a ticket and cannot attend, then we are happy for you to transfer your ticket to a friend or a colleague.



September 30, 2019
10:30 am - 1:30 pm