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The Art of Effective Customer Communication

August 10, 2021 @ 8:00 am - 10:00 am

Course Length: 1x 2hr Online Training using Zoom

Trainer: Mairead McCarthy, The Food Safety Company

Who should attend: Owners, managers & staff working within the Tourism & hospitality sector.

Objectives: This practical interactive workshop is designed to equip learners with the skills, knowledge and techniques to create a unique and memorable experience for the customer. Role play will be encouraged.

Date: Tuesday 10th August 2021

Time: 8am – 10am

Location: Comfort of your own home/ business via Zoom

Cost: Free

Course Outline

  • Interacting with customers
  • Making eye contact
  • Being confident in the product they are promoting
  • Answering the phone in a helpful manner
  • Answering emails
  • Giving full and correct information to potential visitors
  • Converting enquiries into sales


To secure your place email info@secad.ie with name, business, location, email & telephone no.  Limited places so early booking is advisable.


August 10, 2021
8:00 am - 10:00 am



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